On-call Field Service
Twelve-hour roll-time targets on contracted sites, with technicians carrying hydraulic system pressure gauges, track shoe gauges and pilot-pressure test kits for first-time-fix rates above ninety-five percent.
From mountain highway base course to bridge abutment excavation — when a Tier-1 contractor calls for Case parts or an undercarriage survey, field teams target a twelve-hour roll-out with OEM-equivalent hydraulic and final-drive kits staged before arrival.
Case Construction parts, rebuild and documentation workflows are built for equipment managers who measure downtime in paving days lost—not ticket numbers.
Eight hundred thousand tonnes of aggregate paved over eighteen months—three paver fleets and supporting excavators serviced under a single Case Construction field contract covering filters, track shoes and vibratory drum bearing kits.
Two 30-ton Case excavators held digging depth and breakout force through rainy-season abutment cuts while field techs re-torqued boom pins and audited hydraulic system pressure between shifts—zero lost-time injuries on supervised PM.
Cone-crusher liner rotation cycles dropped from forty to twenty-two hours after a grease-cycle and Case excavator face-loading audit aligned bucket capacity with haul-truck cycle times.
Twelve wheel loaders received salt-fog corrosion packages and Case Construction parts kits for final drives—keeping ground pressure and gradeability within design on compacted yard fill.
Case mini excavators and attachment kits supported drift muck removal with ventilation-compliant emissions documentation and 24/7 bit replenishment on swing shifts.
High-reach excavator boom inspections between twenty-two-story decommission cycles kept slewing speed and hydraulic cleanliness inside OEM limits for a downtown teardown package.
Share paving day counts, excavator class lists and undercarriage hours. We draft a service rider covering Case parts online ordering, field PM and Tier 4 Final documentation within five business days.